customer service Archives - TECHNOBABBLE https://technobabble.com.au/tag/customer-service/ Fri, 16 Feb 2024 14:00:00 +0000 en-US hourly 1 https://wordpress.org/?v=7.1 The Potential Impact of Conversational AI on Apps and Websites, According to This Company https://technobabble.com.au/2024/02/16/the-potential-impact-of-conversational-ai-on-apps-and-websites-according-to-this-company/ Fri, 16 Feb 2024 14:00:00 +0000 https://technobabble.com.au/blog/2024/02/16/the-potential-impact-of-conversational-ai-on-apps-and-websites-according-to-this-company/ I might have inadvertently insulted Bret Taylor and Clay Bavor when I interviewed them about their new AI startup last week. Their new company, Sierra, is developing AI-powered agents to “elevate the customer experience” for big companies. Among its original customers are WeightWatchers, Sonos, SiriusXM, and OluKai (a “Hawaiian-inspired” clothing company). Sierra’s eventual market is...

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