The pandemic has compelled organizations of all shapes and sizes to rapidly adapt their workforces to a remote environment. While many have found this transition difficult, it has also provided new opportunities for businesses to reevaluate how they run. One area that’s seen a lot of change is the IT sector. With more employees working remotely, IT departments have had to scramble to keep up with the demand for new services and support using multiple services, like employee engagement tools, LMS, and more.  In this article, we’ll explore some of the challenges IT departments have faced over the last few years and how they can be better prepared for the future.

3 Major Remote Working Challenges

There are a few challenges that your IT department should be aware of when it comes to remote working.

1. Communication Issues

As more and more employees work remotely, communication issues are bound to arise. Here are some of the most common communication issues that your IT department needs to be aware of:

  • Employees not having access to the same resources: When working remotely, they may not have access to the same resources as in the office. This can lead to communication difficulties if certain employees need to use specific software or tools that aren’t available to them.
  • Time zone differences: With employees working in different time zones, it can be difficult to schedule meetings and other events. This can lead to miscommunication and frustration on both sides.
  • Difficulty building relationships: It can be challenging for remote employees to build relationships with their coworkers since they do not see each other daily. This can make it difficult for them to feel like part of the team and may lead to communication difficulties.

2. Productivity

A few key productivity challenges come along with remote working, and your IT department needs to be aware of them to help keep employees on track.

It can be difficult to stay focused when working from home. Distractions like family and enjoyment can make it hard to concentrate on work tasks. Additionally, working from home can sometimes feel isolating and lonely, leading to decreased motivation and productivity.

Time management can be a challenge when working remotely. It can be easy to lose time or get sidetracked by other tasks when you’re not in an office environment. Employees must be mindful of their time and stay on task to be productive.

3. Time Management

Assuming your business is already set up for remote working, there are a few IT challenges you should be aware of. These challenges aren’t necessarily new, but they may be amplified when everyone is working remotely.

One of the biggest challenges is time management. It cannot be easy to stay focused and on task when you’re not in an office environment. There are distractions at home, and it’s easy to get sidetracked. Your IT department can help by providing tools and resources that employees can use to stay on track.

4. Cybersecurity

As the COVID-19 pandemic continues, more and more businesses are transitioning to remote work. While this is a great way to keep your business running during these difficult times, it does come with some challenges, particularly when it comes to cybersecurity.

Increased Cyberattacks: With more people working remotely, there are more potential targets for cyberattacks. Cybercriminals are well aware of the increased vulnerability of remote workers and are taking advantage of it. Be sure to beef up your cybersecurity measures and train your employees to spot and avoid potential attacks.

Data Leaks: Remote work can make it easier for sensitive data to leak out. Put strict policies for storing and sharing data, and consider investing in a secure cloud-based storage solution. Ensure your employees understand the importance of security and confidentiality when handling company data.


Remote work can present several challenges for IT departments, but with proper planning and preparation, these challenges can be overcome. By keeping communication channels open and ensuring that everyone has access to the same resources, IT departments can help remote workers stay productive and connected.

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